Planet 7 Casino Complaints

Planet 7 Casino Complaints the terms of the wagering requirement, many times table games such as Black Jack and Roulette do just contribute with a small percentage (or none at all) Planet 7 Casino Complaints towards the wagering requirement. The wagering requirement must be met within the validity period of the bonus (usually. No worries, Planet 7 Casino has a plethora of different banking options that you can choose from. Since the casino usually caters towards an American audience, it also takes direct credit card payments. No worries, you won’t have to worry about bank security since Planet 7. Complaints against Planet 7 Casino, that include payout, withdrawal, deposit, bonuses and other disputes and issues.

General info

Planet 7 online casino is one of the most popular brands in North America. The reason for this popularity is that this casino has existed in the gambling market for a very long time. Massive advertising and good customer relations make players come back here again and again. Today we will visit the Planet 7 website and look at the basic services provided to the players. We want you to learn more about this casino.

Instant play or download

The main focus of the services provided is the instant play game mode. This is the so-called mode for playing directly on the site. In essence, this is a modern European approach. The need to download a special client is gradually fading into the background. After all, there is no need to download and install something while you can enjoy the game right on the site.

At the same time, some fans of the classic game in online casinos prefer not to break the traditions of recent years and play gambling with the help of special clients from different brands. Planet 7 also respects such players and helps them in every way. You can easily download a special client and enjoy your games in the usual way.

Login, Sign In and Sign Up

For different countries, this brand can work on different domains. This is due to versatile advertising. Many players are scared of this. After all, getting into a domain unknown until this moment unwittingly starts thinking about a possible fraud. However, do not worry.

These are just special advertising domains. When you click on the login, sign in or sign up buttons, you will be automatically redirected to the main domain – www.planet7casino.com. Ultimately, getting into this domain, you can safely register or log into your existing account.

Mobile Casino and App

If you play in an online casino from your mobile device, then Planet 7 online casino offers you two options for such a game. You can use the mobile version of the site or a special mobile application. Both options are very convenient and your choice depends entirely on your preferences. The mobile version of the site is convenient and fully adapted for all modern mobile devices – smartphones, tablets and iPhone. As for the mobile application, you can download it in your Play Market for Android or Apple Store for iPhone.

Bonuses and promotions

We suggest you familiarize yourself with the largest list of all kinds of bonuses and bonus codes from Planet 7 online casino in the following format:

Bonus name (Bonus Code) – Bonus Value

• Welcome Bonus (WELCOME200) 200% Welcome Bonus
• Free Chip (MY25FREE) $25 Free Chip
• New Game Bonus (VALHALLA) 275% Match Bonus + 30 Free Spins
• Match Bonus (250MORE) 250% Match Bonus
• Deposit Bonus (THEWORKS175) 175% Deposit Bonus
• Slots Bonus (SLOTSCRAZY450) 450% Slots Bonus
• Exclusive Bonus (TRYAGAIN) 325% Match Bonus
• VIP Bonus (SHADOW350) 350% VIP Bonus
• VIP Bonus (VIPFAVORITE) 330% VIP Bonus
• VIP Bonus (PLANET300) 300% VIP Bonus

Complaints

Given the fact that online casinos are visited daily by a huge number of players, various disagreements sometimes arise. These differences appear as complaints. If you are interested in reading and considering various complaints about this online casino in more detail, then we suggest you visit special sites. These sites provide an opportunity for any player to write a complaint to an online casino. One example of such sites is AskGamblers.

Deposit, Payout and Withdrawal Speed

As in many modern online casinos, the speed of crediting a deposit to an account at Planet 7 online casino is instant. As for the speed of payment, here is not so simple for various reasons. Planet 7 online casino operates in different countries. In this regard, the speed of banking operations in these countries may vary significantly. You should consider this. In addition, if you are considering reviews of real players about the payout speed in this online casino, then you should pay special attention to the geographical location of these players.

FAQ

• Planet 7 online casino is absolutely legal. This is primarily evidenced by a special report by an independent organization called Gaming Labs. This organization conducts independent research of each online casino. If an online casino has a special sign – Gaming Labs Certified, then this is one of the best signs of the legality of this casino. Planet 7 online casino has this badge.

• Special attention should be paid to security. Planet 7 is a very secure brand because it has a special Secure Gaming Certificate. Also, this brand takes care of the safety of players under the age of majority. This is evidenced by a special mark 21+ on the online casino site.

Who will not want to move on to better things? We don’t any who wouldn’t. Planet 7 Casino advertises with the words “Escape to a Better World, Escape to Planet 7”. This is to suggest that Planet 7 Casino outperforms every other online casino you know; and it is a gaming destination you should go to for a superlative casino gaming experience.

The question is whether this is just some clever advertising, or whether Planet 7 Casino is really a “better world” – a superior gaming destination that serves superlative casino gaming destination. That is, does Planet 7 Casino have superior game offering; does it have superior bonus offerings; does it offer superior casino services (in terms of payouts, customer service, etc)? In the first place, is it a legit and safe online casino?

This review will examine Planet 7 Casino in order to provide the information that will help you determine whether it is actually a better world for online casino gaming.

Table of Contents

1. Planet 7 Casino: at a glance
2. About Planet 7 Casino – Background, Is Planet 7 Casino legit, Is Planet 7 Casino safe, Who can play in Planet 7 Casino
3. Game Offering – Software, Game Selection, Are there Live Games, Are there jackpot games, Can you try games for free
4. Promotions – Bonuses, Bonus Conditions
5. Banking – Deposits, Withdrawals
6. Customer Support Service
7. Conclusion

Planet 7 Casino – at a glance

About Planet 7 Casino

This part of the review looks into whether Planet 7 Casino is a legit and safe online casino. Specifically, it’ll look at the background of the casino, as well as its licensing and certification info, operating record, and more.

Background

Planet 7 Casino is one of the online casinos operated by the Ace Revenue Group, which has roots leading to the Virtual Casino Group. The other online casinos by the Group are Slot Madness Casino, Royal Ace Casino, Silver Oak Casino, and Captain Jack Casino. Planet 7 Casino is licensed by the government of Costa Rica and is certified by Gaming Labs International (GLI). The online casino was established in 2009; so it has been around for over a decade.

Planet 7 Casino has an exciting extraterrestrial theme. It advertises as a better world that you an escape to. The casino’s logo is a yellow circle proudly displaying the number 7; there’s no question that this is meant to be a planet because it comes complete with the rings that characterize the four giant gas planets.

So by advertising as taking you out of this world to some better world out there, Planet 7 Casino can only be promising an extremely good experience. Similar to other sites of the Ace Revenue Group, Planet 7 Casino also has a very attractive website.

With its exciting theme and its attractive design, you’ll be drawn to Planet 7 Casino. You can visit the casino here: www.planet7casino.com.

Is Planet 7 Casino legit?

Before buckling up and escaping out of Earth to this 7th planet that is supposedly a better world for online casino gaming, it is important to determine that it is legit. It doesn’t really matter what planet you escape to for online casino gaming, except you use a legit house you’ll be ripped off. That said; the big question is whether Planet 7 Casino is legit.

While we’ll like a simple and straightforward answer; with Planet 7 Casino, it is difficult to give such an answer. This is because of the following:

• Operator Profile – In checking whether an online casino is legit, one of the first things we look at is the site’s operator. Online casinos that are operated by 100% legal and highly reputable companies are less likely to be scam. In this regards, Planet 7 Casino comes from the Ace Revenue Group. There’s no doubt that the Ace Revenue Group is a 100% legal casino operator. However, it is not a reputable Group, especially because of its links to Virtual Casino Group, which is considered by every sensible industry watcher as a rogue Group.
• Licensing – In checking whether an online casino is legit, another thing we look at is the site’s operating license. Online casinos that are licensed and regulated by reputable jurisdictions are very likely legit. In this regards, Planet 7 Casino is officially licensed. However, the license is obtained from Costa Rica, which is not considered a reputable licensing jurisdiction (in terms of player protection). For example, the reputable Gambling Commissions strictly oversee the activities of their license holders to ensure that the casinos consistently operate to high standards. However, Costa Rica carries out low or zero regulation. Thus, the licensing authority in Costa Rica is not known to force its casinos to come back in line or to help players who are treated badly by its casinos. That said; while Planet 7 Casino is officially licensed; the gaming license does not guarantee players any recourse.
• Certification – In checking whether an online casino is legit, another thing we look at is fairness audit certificates. Online casinos that are certified by reputable independent auditors are very likely legit. This is because most scam houses are rigged to not allow winners. Thankfully, this is one area where Planet 7 Casino ticks the box. It is certified by Gaming Labs International (GLI). The GLI seal of certification is a sure-fire sign that Planet 7 Casino is fair. That is, gaming results in the casino are random. As such, you can actually win every gaming round in Planet 7 Casino. However, know that while fairness is one mark of a legit casino, that a casino is fair doesn’t necessarily mean that it is legit. This is because the casino may be fair in allowing players to have winnings, but will then give the winner the run-around when it’s time to pay.
• Operating Record – In checking whether an online casino is legit, one of the most important things we look at is the casino’s operating record – specifically how long it’s been operating, and whether it has consistently paid. Because scam casinos rip off people, and because the scammed players do not keep quiet about it; the scam online casinos are usually short-lived. Thus, an online casino that has been around for a long time is less likely to be scam. In this regard, Planet 7 Casino was founded over a decade ago (in 2009). Suffice it to say that a scam house that’s consistently ripping off players will not last that long. Also, by design, scam casinos do not pay. Thus, an online casino that pays winners without scruples is definitely legit. In this regards, Planet 7 Casino pays winners. However, it should be said that its payouts are not without scruples. As we’ll see later in this review, there are many player complaints of slow payments or the casino trying hard to refuse payment. This is the main reason Planet 7 Casino is blacklisted in many review sites because no one likes an online casino that stands between winners and their payments. However, bad as “very slow payment” or “trying hard to refuse payment” are; in our opinion they do not make Planet 7 Casino an online casino that does not pay. Rather they make it an online casino plagued by payout issues.

Summarily, Planet 7 Casino is operated by a 100% legal company, but this company has links to a rogue casino operator; it is officially licensed, but this license does not give player protection; it is certified a fair house where players can have winnings, but while it pays winners, most often than not, payment is received after a long battle.

So is Planet 7 Casino a legit online casino? Technically, it is, as it has a 100% legal operator, has an official gaming license, is certified fair, and has a 10+ years record of paying.

However, because of its links to the rogue Virtual Group, its weak Costa Rica gaming license, and its own issues with payouts, it is one legit online casino that players should really think hard before joining.

Is Planet 7 Casino safe?

To fully use Planet 7 Casino, you’ll have to register, and make deposits. Registration entails submitting sensitive data that includes names, contact information, and more; while depositing requires submitting payment instrument information (such as credit card details).

No player will want such sensitive information leaking into the wrong hands, so the ideal online casino will keep safe all such information.

Planet 7 Online Casino Reviews

In this regards, there’s no doubt that the security of this planet is tight. It uses some of the best data protection technologies known on earth. In its words: “We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer”. These technologies blocks off eaves droppers from the connection between you and the casino when exchanging any data; and the data is encrypted with high level protocols that ensure that even if captured, it cannot be read.

With the use of these industry standard data protection technologies, it is safe to say that Planet 7 Casino is safe.

Who can play in Planet 7 Casino?

Many times, jurisdictions do not allow entry of everyone. So it is not surprising that this 7th planet that is supposedly a better world for online casino gaming have country restrictions. That is, it does not accept players from certain countries.

These countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos Island, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Eswatini (former Swaziland), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvalu, Uganda, Ukraine, Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe.

Given that there are not many online casinos that accept US players, it is good to see that the United States is not among the list countries restricted from escaping to this 7th planet. However, Plant 7 Casino does not accept players from the States of Maryland and New York.

About Planet 7 Casino – Summary, Pros & Cons

Planet 7 Casino promises a safe environment. However, we can only rate this part of the casino a 5 in our 10-points rating scale. It entices with an exciting theme and an attractively website.

It employs industry-standard technologies to fully encrypt transactions and all activities, so there’s no doubt that it is a safe online casino. Planet 7 Casino can be described as a legit house; as it has a 100% legal operator, has an official gaming license, is GLI certified as giving fair gaming experience, and has a 10+ years record of paying.

However, it scores poorly in our legitimacy ranking because its operator is linked with the rogue Virtual Casino Group, its Costa Rican license is weak in terms of player protection, and its payout record is seriously blemished by complaints of very slow payment and other payout issues.

Game Offering

This part of the review looks into whether Planet 7 Casino has superior games. Specifically, it’ll look at the quality of games, variety of games, and more.

Software

A look at the software that powers an online casino will tell if the casino provides quality games and gives ease of gaming.

Software Provider

Planet 7 Casino is powered by RTG (Realtime Gaming). RTG is one of the most recognizable names in the industry. RTG is famous for developing top quality games featuring smooth game-play, great graphics and sound effects, and more. Thus, with RTG behind Planet 7 Casino, there’s no doubt that the online casino has the quality to guarantee a wonderful gaming experience.

However, being that the Planet 7 Casino is solely powered by RTG, it cannot serve players that have preference for games from another provider. Also, players who’ll want the experience of playing games from different providers will also not find satisfaction in the house.

Gaming Flexibility

Ease of gaming is a critical part of a wonderful gaming experience. Thankfully, Planet 7 Casino gives this. First, the online casino works well on desktop and mobile devices. Mobile-compatibility has changed the field of online services, as it allows services to be enjoyed by users wherever and whenever.

That said; with Planet 7 Casino being mobile compatible, you do not need to sit before your PC to get a ticket to this self-proclaimed better world of casino gaming. Rather, everywhere you go with your mobile device; as long as you can operate the portable device, you’ll get a ticket to this world of gaming.

Secondly, Planet 7 Casino can be accessed in two ways – download and Instant Play. The download mode of play simply means that to play casino games, you’ll have to download (and install) the casino app to your device. You can then have the casino in your device. The Instant Play mode of play does not require a download. To play games, you’ll simply use a web browser to reach the casino and play games directly from the casino’s servers.

The download option is for players that’ll want to enjoy every feature of the casino. This is because not all featured games are available in the in-browser Instant Play mode. However, the instant play mode gives the freedom of playing games from different devices. You’ll not be restricted to playing games from a device housing the casino app.

Planet 7 Slot Casino

That said; Planet 7 Casino affords gaming flexibility as it allows you to play how you want – from PCs or on the go using mobile devices, and via download or in-browser modes of play.

Games Selection

A look at the game selection will tell if the casino provides entertaining games for a variety of online casino players. In this regards, Planet 7 Casino says it has all the latest and greatest games – the world’s best selection of all the latest online casino games.

We found the casino having about 200 online casino games. This definitely does not put Planet 7 Casino among the industry inventory leaders. However, 200+ games will satisfy many players. Also, the 200+ games of Plant 7 Casino include every category of online casino games – slots, table games, video pokers, and specialty games.

Slots

As Planet 7 Casino acknowledges, online slots are the cornerstone of every virtual casino. Thus, it constantly updates its lobby with the most exciting collection of slot games players just can’t resist. There are over 100 of the spinning reels, which includes titles like: Scuba Fishing, Secret Jungle, I Zombie, Stardust, Asgard, Gemtopia, Cash Bandits, Purrfect Pets, Popinata, Enchanted Garden II, 5 Wishes, The Three Stooges, 7’s and Stripes, T-Rex, Achilles, Hillbillies, and more.

The slots are simply irresistible as they come in a range of themes, allowing players to find slots that match their interests. These include: Action/ Adventure, History, Asian, Western, Fantasy, Space, Music, Sports, TV/ Movies, Cartoons, and more.

We also liked the presentation of the slot games. There is a picture of every game; and below this is the title of the slot, and its theme. Also, if you hover you mouse over the picture of any game; you’ll get a glimpse of the slot symbols and the spinning action. Thus, you’ll know straightaway if a particular slot game is one that’ll interest you.

Table Games

From the very beginnings, the most enthralling games have been on the casino tables. Thus, any serious online casinos will have the virtual tables. Planet 7 Casino knows this as its gaming categories include table games.

This section holds many versions of blackjack, baccarats, as well as table pokers. As of writing, the games available in the table section are: Blackjack, Suit ‘Em Up Blackjack, Blackjack + Perfect Pairs, European Blackjack, Face Up 21, Match Play 21, Super 21, Pontoon, Baccarat, Tri Card Poker, Vegas Three Cad Rummy, Let ‘Em Ride, and Pai Gow Poker.

With only about 15 games in this section, it’s clear to see that “table games” is not a strong point of Planet 7 Casino. Real enthusiasts of the casino classics will be disappointed with the available options. However, slot players who’ll want a recreational adventure into the table games may find the options satisfactory.

Planet 7 Casino Reviews And Complaints

Video Pokers

Video Pokers are games that bring together video slots and pokers in a super thrilling combo. As a result, serious online casinos will offer the video pokers. Thankfully, Planet 7 Casino does not shirk away. It has an extensive selection of the hottest video poker variants. There were about 12 titles – Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild Double Bonus Poker, Double Double Bonus Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, Joker Poker, Loose Deuces, and Sevens Wild.

Specialty Games

Players who are not fans of the regular online casino games are not left out. Planet 7 Casino has a “specialty games” section. This section usually hold games like keno, scratch cards, and bingos. But in Planet 7 Casino, it holds much more.

Games in the specialty games section include: Fish Catch, Banana Jones, Treasure Tree, European Roulette, American Roulette, Craps, and Keno. Know that Roulettes and Craps are games that should be in the “table games” section.

Are there Live Dealer Games?

Planet 7 Casino does not offer Live Dealer Games. This is very unfortunate because when playing casino games online, these games give the closest feeling to being live in a brick and mortar casino.

The games are operated by a human professional dealer in a brick and mortar casino, using real props; and video streaming technology bring players the live-action in an interface that allows participation in the game and interaction with the live dealer.

Thus, what you get when playing live dealer games is not different from what someone who’s there live in the brick and mortar casino will get. Unfortunately, since Planet 7 Casino does not offer Live Dealer Games, you’ll have to be content with its virtual games.

Are there Jackpot Games?

Every casino player will want to have wins, especially the big wins. Thus, the ideal online casino should have a number of jackpot games. That said; it will be criminal if a self-proclaimed “better world of gaming” were without a ton of jackpot games. Thankfully, Planet 7 Casino does not disappoint in this regards. It has a number of jackpot games.

Being an RTG powered online casino tells you that Planet 7 Casino is a fine place to chase the jackpots because the Reel Series which makes RTG famous are essentially slots with a number of progressives. That said; some of the jackpot games in Planet 7 Casino are: Food Fight, Sevens and Stripes, Jazz Time, Pay Dirt, Rudolph’s Revenge, Lion’s Law, Fu Chi, Aztec’s Treasures, Let ‘Em Ride, and more.

There is no separate section for jackpot games. While we’ll like this, the jackpot games are clearly marked in the game lobby, so it will not be difficult for players to identify them.

Can you try games for free?

Yes you can. Planet 7 Casino is one online casino where players can play games without committing real money. On virtually all games, there are two play options – real money and practice. The real money play option means you’ll be playing with your real account and using previously deposited funds; while the practice play option means you’ll be playing with “practice money”. Thus, practice play is risk-free.

The wins and losses of practice play are just for the fun of it; so you get to enjoy the thrill of gaming without the risk of losses. This option is wonderful for players that’ll want to test a game before proceeding to wager real money on it.

Game Offering – Summary, Pros & Cons

Planet 7 Casino promises a ton of glowing games. However, we can only rate the game offering 7 in our 10-points rating scale. Game quality is fine, as games are from RTG. There’s also the freedom of playing on the go using mobile devices, and playing from different devices using Instant Play mode.

The game collection is relatively few, but games cover every category of online casino games. There’re also numerous jackpot games where players can win substantial sums. The one huge punch on the game offering is the absence of Live Dealer games.

Promotions

This part of the review looks into whether Planet 7 Casino have superior bonus offering. Specifically, it’ll look at the bonus offer of the casino, and some conditions that comes with its bonuses.

Bonuses

Planet 7 Casino says the only thing that might be better than its games is its selection of online casino bonus codes. It continues that its players have access to daily, weekly, and monthly bonus codes, which includes match bonuses on deposits, free spins, and money chips.

Welcome Bonus

The first of the match bonuses is the welcome bonus, which can be redeemed by new players making their first deposit. In Planet 7 Casino, the welcome bonus is a 200% match of your first deposit.

That the welcome bonus is a 200% matching means players will get good bang for their buck. For example: with a deposit of $50, you will claim a $100 bonus, and have $150 to play with. Also, with a $100 deposit, you will claim a $200 bonus, and have $300 to play with.

However, Planet 7 Casino does not tell us the maximum bonus amount. Only a few online casinos have “unlimited welcome bonuses”. However, the wordings of the welcome bonus of Planet 7 Casino do not suggest that it is an unlimited offer.

That said; it’ll be fine to know the maximum amount so players can decide if they’ll want claim its full value. For example, there’s no way of telling if you can deposit $1,000 to get a $2,000 welcome bonus.

Other Bonuses

Every player, not only new players, should be able to access freebies to expand their playing. Planet 7 Casino knows this and has different offers for its existing players. As of writing, the promotions page advertised many reload offers as captured in the picture below:

While, it is good that there are many bonus codes in the house, the vagueness of the bonuses continues. There are many match bonuses, but in each case, the casino only states the match percentage without stating the maximum bonus amount.

Bonus Conditions

Planet 7 Casino may be advertising as some outwardly better place for online casino gaming; but like every online casino on earth, its bonuses are subject to certain conditions. Because conditions can take joy out of offers, before getting excited at any offer, it’s good to determine the conditions that are attached. This part treats such need-to-knows.

Bonus Wagering Requirement

Casino bonuses are not meant as free money that you can withdraw, but bonus money with which you can increase your playing. So casinos put wagering requirement, which simply is how much you must play (if you redeem a bonus) before you’ll be allowed withdrawals.

In all casinos of the Ace Revenue Group, including Planet 7 Casino, the bonus wagering requirement is 30 times the sum of the deposit amount and bonus amount. Thus, if for a first deposit of $50, you redeem a $100 bonus (the welcome bonus is a 200% match bonus), before you’ll be allowed withdrawals, you must wager a minimum of $4,500 (which is 30 x ($50 + $100)).

That said; the higher the wagering requirement, the more difficult it’ll be to clear bonuses and be allowed withdrawals. Thus, players want bonus wagering requirement that is as low as possible. Unfortunately, the wagering requirement of Planet 7 Casino is relatively high.

Games’ Contribution to Wagering

Casino games do not have the same weight when playing with bonuses. Slots, keno, and scratch cards contribute 100% to wagering, table games and video pokers contribute 50%, while other games contribute 0% to wagering. This means that a $100 wager on slots, keno, or scratch cards will count as $100; while a $100 wager on table games and video pokers will count as $50.

However, playing on games like Roulettes, Craps, Baccarat, and Pai Gow Poker are forbidden when using bonuses. Playing any of these games will cause all winnings to be voided. If you’re a fan of these games and will want to play them when using bonuses, then escaping to Planet 7 Casino is not a good idea.

Non-Cashable Bonuses

All bonuses of Planet 7 Casino are non-cashable. So even after meeting wagering requirement, players cannot withdraw the bonuses. This means that if you request payment, the bonus amount will always be removed from the withdrawal request. In the example above of depositing $50 and claiming a $100 bonus; after meeting wagering requirement, if you have a $300 balance and you withdraw it, you’ll receive payment of only $200 (which is $300 – $100).

Withdrawal Caps on Deposit Bonuses

Planet 7 Casino is one of few online casinos that limits withdrawals of winnings obtained using deposit bonuses (that is after meeting wagering requirement). In essence, the casino does not allow players to hit it big except when playing with their own money.

Most bonuses are subject to a 10x withdrawal cap. Thus, in our example above of depositing $50 and claiming a $100 bonus; even after meeting wagering requirement, you’ll be able to withdraw only $500, while any remaining amount will be forfeited.

Other Special Withdrawal Rule

Just like its sister sites, Planet 7 Casino has other rules that stifles withdrawals. One of such is that withdrawal request must exceed the sum of deposited amount and any bonus redeemed. Thus, in our example above of depositing $50 and claiming a $100 bonus, even after meeting wagering requirement, you can only withdraw an amount above $150.

Promotions – Summary, Pros & Cons

Planet 7 Casino promises sweet rewards in your account. However, we can only rate the bonus offering a 6 in our 10 points rating scale. There is a 200% welcome bonus, but the casino does not clearly state what the maximum amount of the bonus is. Also, there are a host of reload bonuses; but also, their maximum amounts are unknown. Worst still, bonus conditions are not friendly.

The wagering requirement is relatively high (30 x (D+B)); many games do not count towards meeting wagering requirement; there different withdrawal rules are withdrawal limits on winnings obtained using deposit bonuses; bonuses are non-cashable; and more

Banking

This part of the review looks into whether Planet 7 Casino has superior casino services like fast and easy deposits and withdrawals.

Deposit

To play real money casino games in Planet 7 Casino, you’ll have to create an account and fund it. In funding your casino account, things to look out for include: deposit options, deposit limits, and deposit processing time.

Deposit Options

Planet 7 Casino does not break the roof with a long list of deposit options, but it supports a good range of payment types that players everywhere will have no problem with funding their accounts.

If you visit the cashier of Planet 7 Casino, you’ll be able to make a deposit using most major credit and debit card (including Visa, MasterCard and American Express), Neteller, Skrill, Player’s Reward Card, Bitcoin or by bank transfer or bank cheque.

Deposit Limit

There is a minimum deposit amount which you cannot go below when making deposit, and there is a maximum deposit amount which you cannot go above. That said; players want the minimum deposit amount to be very low, so those with low budgets will not be cut off. Also, they want the maximum deposit amount to be as high as possible, so that those wanting to play large bets can easily deposit the large amounts required.

Unfortunately, Planet 7 Casino does not have friendly deposit limits. According to its deposit page, the minimum that can be deposited into the casino is $50. Many online casinos allow deposits of $20, yet are considered as having minimum deposit amount that is a tad high. Thus, it’s clear that the $50 minimum required by Planet 7 Casino is high.

Also, the maximum deposit amount of Planet 7 Casino is low. When using the cards, it is $1,000; but when using cash transfer options, it is $1,350. It will seem that Planet 7 Casino knows that this is not high enough, because it makes provision for depositing up to $5,000 if its customer support service is contacted.

Deposit Processing Time

Players who make deposit will want the funds in their accounts as fast as possible so that they can have the funds available for playing. In this regards, Planet 7 Casino is swift. If the deposit is made with credit or debit card, or Web wallets (like Neteller and Skrill), the money is credited to the casino account immediately; deposits made with bitcoin will depend on the demand on the blockchain and can take a few minutes; while bank transfers and bank cheques can take up to a few days.

Withdrawals

To many players, casino payouts are everything. This is because people go to casinos dreaming of winnings; and when they luckily hit wins and make withdrawals, they expect to be paid. This is why one mark of a legit online casino is easy and fast withdrawals. In making withdrawals, things to look out for include: withdrawal options, withdrawal limits, and payout speed.

Withdrawal Options

Planet 7 Casino also does not break the roof with a long list of withdrawal options. However, you’ll find different payment types with which to get paid. These include: Neteller, Cash Transfer, Bank Wire, Bank Checks, and Bitcoin.

While it is sad that the credit/ debit cards are not supported, the range of regular options and the crypto option that is supported means that Planet 7 Casino comes out well in terms of withdrawal options.

Withdrawal Limits

When withdrawing, there is also a minimum amount below which you cannot withdraw; and there is a maximum amount above which you cannot withdraw. You’ll want the minimum amount as low as possible so that you’ll not stay long in the casino building a balance before you can request payment. Also, you’ll want the maximum amount as high as possible, so that you’ll not need too many withdrawal transactions to completely withdraw a large balance.

Unfortunately, Planet 7 Casino does not have friendly withdrawal limits. The minimum that can be withdrawn from the casino is $100. Many online casinos allow withdrawals of $50, yet they are considered as having minimum withdrawal amount that is a tad high.

Thus, it’s clear that the $100 minimum withdrawal amount of Planet 7 Casino is relatively high. Players in this so-called better world of online gaming will need to build this relatively high amount before they can request payment.

At the other end of the spectrum, the maximum amount that can be withdrawn from Planet 7 Casino is $2,500 per week. This is also relatively low. Imagine trying to withdraw a 6 figure balance; with a withdrawal rate of $2,500 per week, it’ll take several months to completely get your money.

Payout Speed

Players who request payment will want to receive it as fast as possible. Thus, the ideal online casino will feature fast payouts. In this regards, Planet 7 Casino says that it prides itself on providing prompt payouts. Unfortunately, the casinos of the Ace Revenue Group are not known for fast payouts; and Planet 7 Casino is not different.

Is Planet 7 Casino Legit

To the questions “how long does it take to receive my winnings”, Planet 7 Casino answers that “withdrawal requests will be reviewed and approved, or denied, within 5 – 7 business days of your request” and that “your payment will be made within 7 business days after approval”.

5 – 7 business days for payment to be approved plus another 7 business days for payment to be made after approval; that’ll mean that payment will be made within 12 – 14 days of you putting in the request. This is already a long time to wait; especially if put into consideration that many online casinos are aiming to give 24 hours payouts.

Planet 7 Casino Complaints

However, Planet 7 Casino does not even live up to its already very long 12 – 14 business days withdrawal window. In the Planet 7 Casino customers’ reviews found in independent online platforms, there are many players’ complaints of very long payment. For example:

• Bexpdx7 in Ask Gamblers says “I’ve calculated from 4 separate winnings, the average time it takes to receive my payment. On average it takes 78.25 days. That is quite literally the worst waiting time period out of all RTG casinos I use. The longest time it took was 119 days, the shortest was 36 days”
• Johnnygotthebone in Ask Gamblers says “The payout can be a little slow, but it will arrive. If [you’re] not rushed then play…”
• Byersjt in Casino Listings says “… I actually got a withdrawal check once for $144. It took 2 months, but I finally got it. However, when I won $800, everything was approved and processed. But it sat with whoever does their payment processing. That was 8 months ago…”
• Corine429 in Casino Listings says “… after 6 months from the day I won I finally was able to withdraw the funds from my account. I hope it doesn’t take this long every time I win at planet 7. But in the end I’m very happy to win this money and glad to find out they really do payout”

This is just a tip of the monstrous iceberg of payout complaints about Planet 7 Casino. That said; Planet 7 Casino pays but usually only after a drawn out back and forth.

Banking – Summary, Pros & Cons

Planet 7 Casino promises fast and effortless transactions. However, we can only rate the banking aspect 4 in our 10-points rating scale. This is because in our opinion, “fast and effortless” describe depositing but not withdrawing.

When depositing, money swiftly leaves your hand; but when withdrawing, it takes a long time and many back-and-forths. Worse still, banking limits unfriendly; minimum limits are relatively high, while maximum limits are relatively low.

The banking section gets any point because banking options include many payment types including crypto currencies.

Customer Support Service

This part of the review looks into whether Planet 7 Casino has superior services that include effective customer support. Murphy’s Law has always proved true – anything that can go wrong will go wrong.

No matter how well an online casino rolls, there’ll be players who’ll need assistance. This can range from simply needing answers to questions or needing serious issues resolved. That said; the ideal online casino should be ready with helping players.

In this regards, Planet 7 Casino says it is one of the best online casinos because it offers 24/ 7 customer support “which means that any questions or concerns players have while playing [in the] online casino can be answered and resolved ASAP, any day and at any time (day or night)”

The support service can be reached via email and Live Chat. The email address to direct you enquires is: help@planet7casino.com. The Live Chat can be reached from the “contact us” page of the website. Unfortunately, Planet 7 Casino does not support telephone service.

One thing to like about the service is that it is available 24/ 7. Planet 7 Casino advertises fast response time, especially for its email service. However, the customers’ reviews in the independent platforms suggest otherwise. There are many complaints of the casino taking relatively long to respond to emails, of the casino cutting players off from the live chat, and more.

There is also an FAQ page where players with questions can use as a first contact point. However, the FAQ is not detailed. First, there are only 3 parts (General questions, deposit questions, and payout questions); secondly, only a few questions are treated in each part.

Customer Support Service – Summary, Pros & Cons

Planet 7 Casino promises that it loves and values its players. However, we can only rate the support service a 6 in our 10 point rating scale. The service is available 24/ 7; and the support agents can be contacted via email and Live Chat. However, there are so many complaints of relatively late responses, and unhelpful responses. The FAQ page that is provided for self-help is also not detailed.

Conclusion

Planet 7 Casino comes with an exciting extra terrestrial theme and promises being a better world for online casino gaming that players can escape to. This is a promise of superior game offering, superior bonus offering, superior banking service, superior customer service, and more.

Unfortunately, Planet 7 Casino does not come out as a better world for online gaming having superior casino offerings and services.

Planet 7 Casino does have high quality games, but these are supplied by only RTG, so there’s no variety of gaming software on board. Also, though the variety includes slots, table games, video pokers, and specialty games, the total collection just over 200, which is relatively few.

As a result, there are only a few options for in-game sections like table games and specialty games. Worse still, live dealer games are not provided. On a good note: jackpot games are aplenty, and the casino gives the freedom of playing on the go and via Download or Instant Play.

Planet 7 Casino Reviews 2020

Planet 7 Casino does have many bonuses, but these are vague as the maximum amounts that can be redeemed are not stated. Also, there is nothing positive about applicable bonus conditions – wagering requirement is relatively high, many games do not contribute to wagering, and there are many unfriendly rules about withdrawal if bonuses are used.

If superior describes the banking section of Planet 7 Casino, then the offers it improves upon must have been worthless. Apart from having different payment types which includes bitcoin, there’s virtually nothing positive to report. Banking limits are unfriendly.

For example, when depositing, the minimum amount is a high $50 minimum; and when withdrawing, the minimum amount is a high $100. Worse still, players’ reviews suggest that it often takes a tug of war and a relatively long time before payments are received.

There’s no doubt that Planet 7 Casino is 100% safe and secure as it uses state-of-the-art encryption systems and personal privacy protections. In terms of legitimacy, Planet 7 Casino is operated by a 100% company, has an operating license, and a 10+ years record of paying; so there should be no questions about its legitimacy.

However, it has links to the rogue Virtual Casino Group, its license from Costa Rica is useless in terms of players’ protection, and its payout record is punctured everywhere by complaints of very slow payouts.

That said; with all of these negatives, Planet 7 Casino is one legit online casino that we cannot recommend in good faith. However, if the lure of escaping from earth to a faraway planet is too much to resist, you can visit the online casino below